Hutch Story

Hey Everyone, Welcome to Hutch! 👋🏼

We thought it was fitting for our post to be a reflection on how Hutch’s story began: 

Hutch Story

Est 2020

📖The Story Behind Hutch: From Humble Beginnings to E-Commerce Excellence

The story of Hutch began during an unexpected time—the early days of the COVID-19 lockdown. As businesses scrambled to adapt to the sudden wave of restrictions, many e-commerce brands found themselves struggling to meet customer demands. Lockdowns had forced many physical retail operations to close, and even e-commerce businesses faced challenges with logistics, particularly with order fulfillment. Brands were facing long queues at the post office and limited opening hours, leaving them overwhelmed and searching for a better way to manage their deliveries.

Enter Sait, our founder, who was already well-versed in the logistics space. After speaking with several brand owners during this uncertain time, he quickly realised there he could offer a solution that would streamline their order fulfillment processes, especially when traditional postal services were overloaded. That's when the idea for Hutch was born.

📦The Early Days: A Small Storage Unit in London

Sait, with his deep understanding of logistics, saw an opportunity to help. He reached out to brands and offered them a solution—a logistics system that would take the pressure off by handling their order fulfillment. With years of experience in the field, Sait knew exactly how to implement a seamless operation that could meet the growing demands of e-commerce businesses.

At the start, Hutch operated out of a small storage unit in London. The process was simple: brands would send their stock to Hutch’s facility, and the team would pick, pack, and dispatch orders. With the restrictions on opening hours and long waits at the post office, Hutch staff took it upon themselves to make multiple trips to the post office each day to ensure orders were sent out promptly. At the time, Hutch was processing around 60 orders a day—enough to keep the team busy, but nowhere near the scale we would reach just a few months later.

📈Rapid Growth: From One Client to 20 in Just Six Months

What happened next was a true testament to the demand for a better logistics solution. Hutch started with just one client. But word quickly spread. Within six months, Hutch had grown to serving 20 clients. As more and more brands recognised the value of a streamlined fulfillment process, they joined the Hutch family, and the business began to scale rapidly.

⚖️Scaling Up: The Rise of a Full-Service Fulfillment Platform

Fast forward to today, and Hutch is no longer operating out of a small storage unit. We’ve expanded into larger facilities, and we now work with over 150 brands. One of the key elements of our success has been the in-house software platform developed by our co-founder, Ben. The platform allows us to manage orders, inventory, and customer data with efficiency, while also providing our clients with real-time insights into their operations. This technology has been a game-changer, allowing us to handle increasing volumes without sacrificing quality.

Today, our warehouse staff can dispatch over 60 orders per hour—an incredible increase in efficiency from our early days. Our team is able to manage complex orders at scale, all while maintaining the high level of service our clients have come to expect.

🔮Looking Ahead: A Bright Future for Hutch and Our Clients

At Hutch, we’ve come a long way since those early days of making daily trips to the post office. But the heart of our success is still the same: a dedication to providing e-commerce brands with reliable, efficient, and scalable order fulfillment solutions. As we continue to grow and evolve, we’re committed to helping even more brands navigate the complexities of modern logistics and thrive in the competitive world of e-commerce.

So, whether you’re a brand looking for a better way to handle your order fulfillment or just curious about how Hutch has scaled from a small storage unit to a full-service logistics powerhouse, we’re excited to continue this journey with you.

Here’s to many more successful dispatches and satisfied customers! 

Hutch💜